Berkeley Smiles Financial Policy
Thank you for choosing Berkeley Smiles as your dental health care provider. We are committed to providing you with excellent care and convenient financial arrangements. Please understand that payment is considered part of your treatment. Our financial arrangements are based on an open and honest discussion of recommended treatment options and respective fees. To confirm your understanding and agreement with our policies, please read the following.
Payment in full is due at the time services are rendered unless prior financial arrangements have been made. We accept Visa, MasterCard, Discover, American Express, Cash and Personal checks. Returned checks will be subject to additional fees.
Our office is committed to helping patients maximize their benefits. Insurance policies vary greatly. Therefore, owing to the complexity of Insurance contracts, you are fully responsible for knowing your own insurance plan and what you are not covered for. Treatment is recommended based on what you need NOT on what you are covered for. As a courtesy, we will gladly help you understand how your insurance works and send your claim electronically for you, on your behalf, to your insurance company providing that your company does allow electronic submission. We must emphasize that as your dental care provider, our relationship is with you, our patient, not with your insurance company. Your insurance policy is a contract between you, your employer, and your insurance company. All charges you incur are your responsibility regardless of your insurance coverage.
A parent or guardian must accompany all minors to their dental appointments. The parent or guardian accompanying the minor is responsible for full payment. In the case of divorced or separated parents, the parent accompanying the child is responsible for payment, without any exception.
Once an appointment has been made a room is reserved specifically for you. Please be considerate and allow at least two business days to change or cancel an appointment in order to avoid a service fee.
Service charges are applied on all overdue accounts. We understand temporary financial problems may affect timely payment of your balance in some cases. In those situations, we encourage you to communicate any such problems immediately to our Front Desk team at 510 -843-4550; they can be reached during regular business hours.